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Support

Khalifa-Trade's Trading Platform is an application that  requires  downloading and configuration on the client’s side. However, in some cases where the client is using special settings, or is missing basic components, some modifications are needed in order to use certain features, or to enrich the common user’s experience.

Basic Terms

Operating system:
The fundamental software that runs your computer – MS Windows, Linux, Unix etc…

Web browser:
The software used to display web pages and to surf the web. The most popular browser is Microsoft Internet Explorer.

Firewall:
Hardware or software used to filter traffic between a computer (or between a network of computers) and the Web.

Antivirus:
Software used to protect a computer from viruses.

Antispyware:
Software used to protect a computer from spyware and adware.

Java technology:
A technology developed by Sun Microsystems for certain web applications. In order to use Java, clients must have a “Java virtual machine” installed on their computers.

Temporary Internet files:
Files stored on the client’s computer to help improve Internet surfing performance.

Recommended Requirements for better browsing

Computer:
Intel Pentium IV 3.0GHz, 2GB RAM, or higher.

Web browser:
Microsoft Internet Explorer version 8 or higher, Chrome or Firefox version 3.5x.
Note: Options trading is better viewed with Chrome, Firefox or Safari.
Note: Day Trading Zone is best viewed with Internet Explorer, Chrome or Firefox, Adobe Flash Player is required.

Mobile Site:
Any iPhone or Android phone, Blackberry is currently unsupported.

MT4 Mobile:
Currently supported on iPhone, Android and Windows mobile.

Internet connection:
Broadband 1.5 MB download speed, 256 KB upload speed. 3G and other mobile providers are dependent on signal strength and quality.

Mac users:
The Day Trading site is not currently compatible for Safari, we recommend Firefox with Adobe Flash Player installed.

Minimal Requirements

Computer:
Intel Pentium II (AMD/ Celeron equivalent) 500 MHz, 128 MB RAM)

Web browser:
Microsoft Internet Explorer 8

Internet connection:
ISDN 128 KB download/upload

Technical Difficulties

In the event the website is experiencing technical difficulties, trade assistance is available, and orders can be placed through our dealing desks:
* Europe: +442036709915

Customer support is also available via email at support@khalifa-trade.com

Factors that may affect service:
* failure of servers, networks, telecommunications lines
* failure or malfunction of hardware, including user computer
* overload of system capacities
* damage caused by wars, riots, severe weather, natural disasters, explosions and acts of God
* loss of power as provided by utility service
* software failure

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